For roofers
An AI receptionist for roofers
When you're up on a roof and can't reach the phone, it answers, finds out what's damaged and texts you the job.
Read the video transcript
- On screen
- Your phone's ringing, and you're up a ladder. A missed call.
- Voiceover
- Your phone's ringing, and you're up a ladder. That's a job gone. Unless your phone answers itself.
- On screen
- What your callers hear.
- AI receptionist
- Hi, you've reached Dave's Plumbing. I'm Dave's AI assistant, and this call is transcribed. How can I help?
- Caller
- My boiler's packed in. No hot water.
- AI receptionist
- Oh, sorry to hear that. What's the postcode there?
- Caller
- BS3.
- AI receptionist
- Got it. I've pencilled you in for Tuesday at ten. Dave will confirm by text.
- On screen
- A text arrives: New enquiry. Boiler not working, no hot water. BS3. Pencilled in for Tuesday at 10am. Tap to confirm.
- Voiceover
- You get the details. Straight away.
- Voiceover
- It asks your questions, books your calendar, handles emergencies, even asks for photos of the job.
- On screen
- And it's not just a voicemail. Asks your questions, one at a time, in plain English. Emergency? Safety advice first, and you get an instant alert. Says it's an AI, every call. Never pretends to be a person.
- Voiceover
- And every Monday, you see what it caught.
- On screen
- An example weekly summary: calls the AI answered, jobs pencilled in, photos received and emergencies flagged.
- Voiceover
- Try it free for 14 days.
- On screen
- Try it free for 14 days. Card required. Nothing to pay today. Cancel any time. Set up for you. Keep your own number. Plans from £24/month + VAT. arcscribe.co.uk/receptionist. Set up for you. Anywhere in the UK.
- Set up for you
- Keep your existing number: we forward the calls you miss
- Says it's an AI on every call
- Cancel any time
What your callers hear
Your phone rings first. If you can't get to it, the AI receptionist answers, says it's an AI, and asks what you'd ask. Here's an example call to Rob's Roofing.
Hear an example call
Dramatised example using synthetic voices. On a real call, the AI uses your business name and the questions you approve.
Read the transcript
Phone rings twice
AI: Hi, you've reached Dave's Plumbing. I'm Dave's AI assistant, and this call is transcribed. How can I help?
Caller: My boiler's packed in. No hot water.
AI: Oh, sorry to hear that. What's the postcode there?
Caller: BS3.
AI: Got it. I've pencilled you in for Tuesday at ten. Dave will confirm by text.
Pencilling in jobs is on Receptionist and Pro. On Catch, the AI takes a message and texts you.
AI receptionist
Hi, you've reached Rob's Roofing. Rob's up on a roof at the moment. I'm an AI assistant and this call is transcribed so I can pass on your message. How can I help?
Caller
Hi. A few tiles have slipped after the wind last night. I can see a gap from the garden.
AI receptionist
Sorry to hear that. Is any water coming in, through a ceiling or into the loft?
Caller
No, it's dry inside so far.
AI receptionist
That's good. Please don't go up a ladder to look. Can I take your name?
Caller
It's Gareth.
AI receptionist
Thanks, Gareth. What's the postcode area?
Caller
CF14.
AI receptionist
Let me read that back: C F 14. Is that right?
Caller
Yes, that's it.
AI receptionist
I'll text you a link so you can send a photo of the slipped tiles, taken from the ground. Rob can come and look on Thursday morning. Would 9am suit you?
Caller
Yes, that's fine.
AI receptionist
Thanks, Gareth. You're pencilled in for Thursday at 9am to look at the slipped tiles, and Rob will confirm by text.
Built around how roofers work
Leaks and storm damage first
If a caller says water's coming through a ceiling or a storm has lifted part of the roof, it flags the call as urgent and alerts you straight away. If anything is loose and could fall, it tells them to keep clear and ring 999 if anyone's at risk. It never replaces 999.
Photos from the ground
It texts the caller a link to send photos taken from the garden or the street. It never asks anyone to climb a ladder or go on the roof.
The roof details up front
Pitched or flat, tiles or slate, how many storeys, and whether it's an insurance job. You know what you're looking at before you ring back.
Visits pencilled in
It offers times from your calendar and pencils in a visit. Nothing is fixed until you confirm by text, so you can move it if the weather turns.
How calls go for a roofer
When the weather turns
The phone is quiet for a week, then a storm comes through and everyone rings at once. Tiles on the lawn, a ridge that's moved, water coming through a bedroom ceiling. You're on a roof yourself, so most of those calls go unanswered.
The AI answers each one, says it's an AI and asks what's happened. If water is coming in, or a storm has lifted part of the roof, it flags the call as urgent and alerts you straight away. If something is loose and could fall, it tells the caller to keep clear and ring 999 if anyone's at risk. You get a text with the name, number, postcode area and what's wrong, so you can work out who to ring first.
Quotes start with photos
Most roofing calls are quote requests: slipped tiles, a flat roof that's leaking at the edges, gutters and fascias that need replacing, a chimney that needs repointing. You can't price any of it without seeing it.
The AI asks your questions, like pitched or flat, tiles or slate, and how many storeys. Then it texts the caller a link to send photos. It asks for pictures from the garden or the street, plus any damp patches inside. It never asks anyone to climb a ladder or go on the roof.
Insurance jobs
After a storm, plenty of callers are claiming on their insurance and need a report or a quote for the insurer. The AI asks whether it's an insurance job and notes any claim reference. It doesn't give advice on claims or cover. It passes the details on so you can decide how to handle it.
It also asks when the damage happened and whether anything has been done about it yet, like a tarp over the gap or a bucket under the drip. You ring back with the full story, and any photos the caller sends land in Keystone with the call.
Working around the weather
Your diary depends on the forecast, and a wet week moves everything. The AI offers times from your calendar and pencils in a visit, but nothing is fixed until you confirm by text. If rain pushes your plans back, you move the job and let the caller know.
If you add common answers to your approved list, like whether you do flat roofs or how far you travel, it can tell callers. Anything else, it says you'll get back to them.
Questions it can ask
You choose and approve the questions. A few that work well for roofers:
- Is any water coming in, and where?
- Is it a pitched roof or a flat roof?
- Is it the tiles, slates, gutters, fascias or the chimney?
- Is the house one storey, two or more?
- Are you claiming on your insurance for this?
- When could someone come and look?
Photos it asks for
Callers get a text with a link to send pictures, and they land in Keystone with the call.
The damage from the ground
Slipped tiles, gaps or loose flashing, from the garden or the street.
Inside the house
Any damp patch or drip on a ceiling or in the loft.
Gutters and fascias
The run that's sagging, blocked or overflowing.
The whole roof
A wide shot from the street, for quote requests.
Questions from roofers
No. It asks for photos taken from the ground, from the garden or the street. It never asks anyone to climb a ladder or go on the roof.
It flags the call as urgent and alerts you straight away, so you can ring back first. If anything looks loose or dangerous, it tells the caller to keep clear and ring 999 if anyone's at risk. It isn't an emergency service and never replaces 999.
It asks whether the caller is claiming on their insurance and notes any claim reference they give. It doesn't give advice on claims. You get the details and decide how to handle it.
Everything it pencils in waits for you to confirm by text, so nothing is fixed until you say so. If rain moves your week, you change it and let the caller know.
Yes, if you add them to your approved answers. For example, it can tell callers you're registered with TrustMark. It only says what you've approved.
A person at Arcscribe sets it up for you: we get your new number, register it with the phone regulator and test it. While you wait, you can set up your greeting, your services and your calendar in Keystone.
Yes. Keep your existing number: we forward the calls you miss. You turn on call forwarding on your phone, so missed calls go to your Arcscribe number, and we give you a simple guide for it. Moving your number over to us completely (porting) isn't offered yet.
It depends on the plan: the pricing page has the current prices. We'll email you 3 days before your trial ends. If you don't cancel, we'll charge your first month + VAT when the trial ends.
Yes, any time, in Keystone. Cancel during the trial and you won't pay anything. On a paid plan, your plan runs to the end of the month you've paid for.