For carpet cleaners
An AI receptionist for carpet cleaners
When the machine's running and you can't hear the phone, it answers, asks about the rooms and stains, and pencils in the clean.
Read the video transcript
- On screen
- Your phone's ringing, and you're up a ladder. A missed call.
- Voiceover
- Your phone's ringing, and you're up a ladder. That's a job gone. Unless your phone answers itself.
- On screen
- What your callers hear.
- AI receptionist
- Hi, you've reached Dave's Plumbing. I'm Dave's AI assistant, and this call is transcribed. How can I help?
- Caller
- My boiler's packed in. No hot water.
- AI receptionist
- Oh, sorry to hear that. What's the postcode there?
- Caller
- BS3.
- AI receptionist
- Got it. I've pencilled you in for Tuesday at ten. Dave will confirm by text.
- On screen
- A text arrives: New enquiry. Boiler not working, no hot water. BS3. Pencilled in for Tuesday at 10am. Tap to confirm.
- Voiceover
- You get the details. Straight away.
- Voiceover
- It asks your questions, books your calendar, handles emergencies, even asks for photos of the job.
- On screen
- And it's not just a voicemail. Asks your questions, one at a time, in plain English. Emergency? Safety advice first, and you get an instant alert. Says it's an AI, every call. Never pretends to be a person.
- Voiceover
- And every Monday, you see what it caught.
- On screen
- An example weekly summary: calls the AI answered, jobs pencilled in, photos received and emergencies flagged.
- Voiceover
- Try it free for 14 days.
- On screen
- Try it free for 14 days. Card required. Nothing to pay today. Cancel any time. Set up for you. Keep your own number. Plans from £24/month + VAT. arcscribe.co.uk/receptionist. Set up for you. Anywhere in the UK.
- Set up for you
- Keep your existing number: we forward the calls you miss
- Says it's an AI on every call
- Cancel any time
What your callers hear
Your phone rings first. If you can't get to it, the AI receptionist answers, says it's an AI, and asks what you'd ask. Here's an example call to Bex's Carpet Cleaning.
Hear an example call
Dramatised example using synthetic voices. On a real call, the AI uses your business name and the questions you approve.
Read the transcript
Phone rings twice
AI: Hi, you've reached Dave's Plumbing. I'm Dave's AI assistant, and this call is transcribed. How can I help?
Caller: My boiler's packed in. No hot water.
AI: Oh, sorry to hear that. What's the postcode there?
Caller: BS3.
AI: Got it. I've pencilled you in for Tuesday at ten. Dave will confirm by text.
Pencilling in jobs is on Receptionist and Pro. On Catch, the AI takes a message and texts you.
AI receptionist
Hi, you've reached Bex's Carpet Cleaning. Bex has the machine running and can't hear the phone. I'm an AI assistant and this call is transcribed so I can pass on your message. How can I help?
Caller
Hi. I'm moving out of my flat on Friday and the carpets need cleaning before the inspection.
AI receptionist
No problem. How many rooms is it, and are there any stains?
Caller
Two bedrooms and the lounge. There's a coffee stain in the lounge.
AI receptionist
Got it. Is there parking near the door for the van?
Caller
Yes, right outside.
AI receptionist
Lovely. Can I take your name?
Caller
It's Chloe.
AI receptionist
And the postcode area, Chloe?
Caller
CF14.
AI receptionist
Let me read that back: C F 14. Is that right?
Caller
Yes.
AI receptionist
I'll text you a link for photos of the carpets and the coffee stain. Bex has Thursday morning free, the day before you move out. Would 9am suit you?
Caller
Perfect.
AI receptionist
You're pencilled in for Thursday at 9am, and Bex will confirm by text.
Built around how carpet cleaners work
Floods and tight deadlines come first
If a leak or flood has soaked the carpets, or a tenancy inspection is tomorrow, it flags the call as urgent and alerts you straight away, so you can ring back first.
Rooms, stains and stairs
How many rooms, any stairs and landings, pet stains or odours, rugs or sofas too. You can price it before you ring back.
Photos of the carpets
It texts the caller a link to send photos of the carpets, the stains and the stairs, so you know what you're dealing with.
Access noted, clean pencilled in
It asks about parking for the van and how far the hoses need to run, then pencils the clean into your calendar. You confirm it by text.
How calls go for a carpet cleaner
Deadlines drive the calls
A lot of carpet cleaning calls come with a date attached. Tenants moving out want the carpets done before the inspection, and letting agents want them done before the next tenant moves in. Those calls often come late, with a few days to spare, or less.
The receptionist asks when the tenancy ends and when the inspection is, then offers times from your calendar that fit. If the deadline is tomorrow, it flags the call as urgent and alerts you straight away, so you can decide whether to fit it in. Floods and leaks are flagged the same way: when a caller says water has soaked the carpets, you hear about it first. If water is near sockets or electrics, it tells them to keep clear and ring 999 if anyone's at risk.
What the job involves
Pricing a clean means knowing the size of it. The receptionist asks how many rooms, whether there are stairs and landings, and whether rugs, sofas or chairs need doing too. It asks about stains, and about pets, since pet stains and odours often take longer. The answers go into the summary it texts you.
It can also text the caller a link to send photos of the carpets, the stains and the stairs. You'll see how worn the carpet is before you quote.
Parking, hoses and drying times
Access matters more than most callers think. The receptionist asks whether the van can park near the door, how far the hoses would need to run, and whether there's a lift or stairs in a block of flats. If you've added drying times to your approved answers, it can tell callers what to expect. Otherwise, it says you'll explain on the day.
Homes and businesses
Commercial calls are different again: offices, shops and holiday lets that want work done out of hours. The receptionist asks what kind of premises it is, roughly how much carpet there is, and when the work can happen. On the Receptionist and Pro plans, returning callers are recognised, so a landlord with several properties doesn't need to explain each time.
Questions it can ask
You choose and approve the questions. A few that work well for carpet cleaners:
- How many rooms, and are there stairs or landings?
- Are there any stains, or pet stains and odours?
- Is it just carpets, or rugs and upholstery too?
- Is this for the end of a tenancy, and when's the inspection?
- Is there parking near the door for the van?
- Is it a home or a business?
Photos it asks for
Callers get a text with a link to send pictures, and they land in Keystone with the call.
The carpets
Each room, so you can see the size and condition.
The stains
Close up, plus one of the whole room.
The stairs
The stairs and landing, top to bottom.
The furniture
Sofas, chairs or rugs, if they want those done too.
Questions from carpet cleaners
Yes. It asks when the tenancy ends and when the inspection is, and offers times from your calendar before then. If the deadline is tomorrow, it flags the call as urgent and alerts you straight away.
It flags the call as urgent and alerts you straight away. It asks whether the leak has stopped and passes that on. If water is near sockets or electrics, it tells the caller to keep clear and ring 999 if anyone's at risk. It doesn't advise on damage or insurance.
Only if you add it to your approved answers. Drying times depend on the carpet and the job, so you may prefer to explain that yourself. Anything you haven't approved, it says you'll confirm.
Yes. It asks what kind of premises it is, roughly how much carpet there is and when the work can be done, like evenings or weekends, and texts you the details so you can quote.
It asks your approved access questions, like whether the van can park near the door, how far the hoses need to run and whether there's an outside tap. Everything goes into the summary it texts you.
A person at Arcscribe sets it up for you: we get your new number, register it with the phone regulator and test it. While you wait, you can set up your greeting, your services and your calendar in Keystone.
Yes. Keep your existing number: we forward the calls you miss. You turn on call forwarding on your phone, so missed calls go to your Arcscribe number, and we give you a simple guide for it. Moving your number over to us completely (porting) isn't offered yet.
It depends on the plan: the pricing page has the current prices. We'll email you 3 days before your trial ends. If you don't cancel, we'll charge your first month + VAT when the trial ends.
Yes, any time, in Keystone. Cancel during the trial and you won't pay anything. On a paid plan, your plan runs to the end of the month you've paid for.