For plumbers
An AI receptionist for plumbers
When you're under a sink and can't pick up, it answers, finds out what's leaking and texts you the job.
Try it free for 14 days. Card required, nothing to pay today, cancel any time.
Setup normally takes a couple of hours, but can take up to 3 days.
- Set up for you
- Keep your own number
- Says it's an AI on every call
- Cancel any time
What your callers hear
Your phone rings first. If you can't get to it, the AI receptionist answers, says it's an AI, and asks what you'd ask. Here's a typical call to Dave's Plumbing.
AI receptionist
Hi, you've reached Dave's Plumbing. Dave's on a job at the moment. I'm an AI assistant and this call is transcribed so I can pass on your message. How can I help?
Caller
Hi. The valve on my radiator's leaking and there's a puddle on the floor.
AI receptionist
Sorry to hear that. Is it a slow drip, or is water coming out fast?
Caller
Just a drip. I've put a bowl under it.
AI receptionist
That's good. Can I take your name?
Caller
It's Priya.
AI receptionist
Thanks, Priya. What's the postcode area for the job?
Caller
LS6.
AI receptionist
Let me read that back: L S 6. Is that right?
Caller
Yes.
AI receptionist
I'll text you a link so you can send a photo of the valve. Dave has Wednesday afternoon free. Would 2pm suit you?
Caller
That works.
AI receptionist
Lovely. You're pencilled in for Wednesday at 2pm, and Dave will confirm by text.
Built around how plumbers work
Urgent leaks come first
If a caller says water's coming through the ceiling or a pipe has burst, it flags the call as urgent and alerts you straight away, so you can ring them back first.
The questions you'd ask
Where's the leak, is it a drip or pouring, is the boiler involved. You know what you're dealing with before you ring back.
A photo before you go
It texts the caller a link to send a photo, so you turn up with the right part instead of a second trip to the merchant.
Jobs pencilled in
It offers times from your calendar and pencils the job in. You confirm it by text when you're out from under the sink.
Questions it can ask
You choose and approve the questions. A few that work well for plumbers:
- Where's the leak, and is it a drip or pouring out?
- Is it hot water, cold water or the heating?
- Can you get to the stopcock?
- Is it a repair, or a new bathroom or kitchen?
- When are you free for a visit?
Photos it asks for
Callers get a text with a link to send pictures, and they land in Keystone with the call.
The leak
The valve, joint or pipe that's dripping.
Under the sink
The pipework and the space you'll be working in.
The bathroom
For refit and replacement quotes.
Simple monthly plans
Try it free for 14 days. Card required, nothing to pay today, cancel any time.
Catch
£24/month + VAT
£49 setup + VAT · No AI
For sole traders who just want nobody ignored. No AI, just a text back.
Receptionist
Most popular£69/month + VAT
£99 setup + VAT · 150 AI minutes a month
For most trades. An AI receptionist picks up the calls you miss.
Pro
£129/month + VAT
£149 setup + VAT · 400 AI minutes a month
For busy firms and teams. The AI can answer every call and put people through.
Setup normally takes a couple of hours, but can take up to 3 days.
Compare plans in fullQuestions from plumbers
It flags urgent calls, like water coming through a ceiling, and alerts you straight away so you can ring back first. It doesn't send anyone out on its own: you decide what to take on.
Only prices you've approved. If you set a call-out charge or a price for a common job, it can tell callers. Anything else, it says you'll confirm.
It takes a message and texts it to you straight away. On the Pro plan, it can also put callers through to you.
That's who it's built for. If you can't answer while you're on a job, it picks up for you, so you're not ringing back a caller who's already booked someone else.
Setup normally takes a couple of hours, but can take up to 3 days. A person at Arcscribe sets it up for you: we get your new number, register it with the phone regulator and test it. While you wait, you can set up your greeting, your services and your calendar in Keystone.
Yes. You keep your number and forward the calls you miss to your Arcscribe number. We give you a simple guide for your phone. Moving your number over to us completely (porting) isn't something we offer yet, so ask us if you need it.
It depends on the plan. Catch is £24/month + VAT, with a one-off £49 setup fee + VAT. Receptionist is £69/month + VAT, with a one-off £99 setup fee + VAT. Pro is £129/month + VAT, with a one-off £149 setup fee + VAT. We'll email you 3 days before your trial ends. If you don't cancel, we'll then charge the setup fee and your first month (or year, if you chose annual).
Yes, any time, in Keystone. Cancel during the trial and you won't pay anything. On a paid plan, your plan runs to the end of the month or year you've paid for.
Let it answer while you work
Try it free for 14 days. Card required, nothing to pay today, cancel any time. Setup normally takes a couple of hours, but can take up to 3 days.
