For gas engineers

An AI receptionist for gas engineers

When you're mid-service and can't pick up, it answers, asks about the boiler and texts you the job.

Try it free for 14 days. Card required, nothing to pay today, cancel any time.

Setup normally takes a couple of hours, but can take up to 3 days.

48 seconds, captions on screen. A missed call, the AI answering, and the text you get.
  • Set up for you
  • Keep your own number
  • Says it's an AI on every call
  • Cancel any time

What your callers hear

Your phone rings first. If you can't get to it, the AI receptionist answers, says it's an AI, and asks what you'd ask. Here's a typical call to Lee's Heating and Gas.

Example call to Lee's Heating and GasTranscript, illustrative
  1. AI receptionist

    Hi, you've reached Lee's Heating and Gas. Lee's on a job at the moment. I'm an AI assistant and this call is transcribed so I can pass on your message. How can I help?

  2. Caller

    Hi. My boiler's stopped working. No heating and no hot water.

  3. AI receptionist

    Sorry to hear that. Can you smell gas at all?

  4. Caller

    No, nothing like that.

  5. AI receptionist

    Good. If you ever do, leave the property and ring the National Gas Emergency line straight away. Is it a combi boiler, and is it showing an error code?

  6. Caller

    It's a combi. There's a red light flashing.

  7. AI receptionist

    Thanks. Can I take your name?

  8. Caller

    It's Sarah.

  9. AI receptionist

    And the postcode area, Sarah?

  10. Caller

    B13.

  11. AI receptionist

    Let me read that back: B 13. Is that right?

  12. Caller

    Yes.

  13. AI receptionist

    I'll text you a link for a photo of the boiler and its display. Lee can come tomorrow morning. Would 8am suit you?

  14. Caller

    Yes, please.

  15. AI receptionist

    You're pencilled in for tomorrow at 8am, and Lee will confirm by text.

Built around how gas engineers work

  • Gas leaks handled safely

    If a caller can smell gas, it tells them to leave the property and ring the National Gas Emergency line, then alerts you straight away. It never replaces 999 or the emergency line.

  • Boiler questions up front

    Combi or system, error codes, when it was last serviced. You know the likely fault before you pick up the van keys.

  • Photos of the boiler

    It asks for the boiler, its display and the data plate, so you can bring the right parts first time.

  • Breakdowns and services

    Breakdowns are flagged as urgent. Annual services and landlord safety checks are pencilled into your calendar for you to confirm.

Questions it can ask

You choose and approve the questions. A few that work well for gas engineers:

  • Can you smell gas?
  • Is it a combi or a system boiler?
  • Is the display showing an error code or a flashing light?
  • When was it last serviced?
  • Is it a breakdown, a service or a landlord safety check?

Photos it asks for

Callers get a text with a link to send pictures, and they land in Keystone with the call.

  • The boiler

    The front of the boiler and its display or error code.

  • The data plate

    The make and model, so you can check parts.

  • The pipework

    Pipes and controls under or around the boiler.

Simple monthly plans

Try it free for 14 days. Card required, nothing to pay today, cancel any time.

  • Catch

    £24/month + VAT

    £49 setup + VAT · No AI

    For sole traders who just want nobody ignored. No AI, just a text back.

  • Receptionist

    Most popular

    £69/month + VAT

    £99 setup + VAT · 150 AI minutes a month

    For most trades. An AI receptionist picks up the calls you miss.

  • Pro

    £129/month + VAT

    £149 setup + VAT · 400 AI minutes a month

    For busy firms and teams. The AI can answer every call and put people through.

Setup normally takes a couple of hours, but can take up to 3 days.

Compare plans in full

Questions from gas engineers

It tells them to leave the property and ring the National Gas Emergency line straight away, then alerts you. It isn't an emergency service and never replaces 999 or the emergency line.

Yes. It takes the details, offers times from your calendar and pencils them in for you to confirm.

Yes, if you add it to your approved answers. It only says what you've approved.

No. It asks about the boiler and any error codes and passes them on, so you can decide what it needs.

Setup normally takes a couple of hours, but can take up to 3 days. A person at Arcscribe sets it up for you: we get your new number, register it with the phone regulator and test it. While you wait, you can set up your greeting, your services and your calendar in Keystone.

Yes. You keep your number and forward the calls you miss to your Arcscribe number. We give you a simple guide for your phone. Moving your number over to us completely (porting) isn't something we offer yet, so ask us if you need it.

It depends on the plan. Catch is £24/month + VAT, with a one-off £49 setup fee + VAT. Receptionist is £69/month + VAT, with a one-off £99 setup fee + VAT. Pro is £129/month + VAT, with a one-off £149 setup fee + VAT. We'll email you 3 days before your trial ends. If you don't cancel, we'll then charge the setup fee and your first month (or year, if you chose annual).

Yes, any time, in Keystone. Cancel during the trial and you won't pay anything. On a paid plan, your plan runs to the end of the month or year you've paid for.

Let it answer while you work

Try it free for 14 days. Card required, nothing to pay today, cancel any time. Setup normally takes a couple of hours, but can take up to 3 days.

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